Award-winning parks to open with a new customer journey and free sessions for NHS and key worker families.
Rush, one of the UK’s leading trampoline park businesses with parks in High Wycombe and Birmingham has set out its plans for re-opening the business on Saturday 1st August in time for the summer holidays. The business will be completely changing the customer experience to ensure customers and staff are as safe as possible and can practice safe social distancing.
In addition, the very first member's of the public to jump on Rush’s trampolines on Saturday 1st August will be NHS and key workers Rush as Rush is giving away 200 family jump tickets to NHS and key workers and their families as a thank you for the service provided to society throughout the last four months of the Coronavirus crisis. Commonwealth gymnast Dominic Cunningham will also be re-opening the park with a virtual re-opening ceremony and gymanists display on Friday 31st July on Rush's Facebook page.
Rush will be following the International Association of Trampoline Parks’s re-opening guidelines and government guidance and plans to implement a phased re-opening strategy with a number of new measures being introduced following on from a consolation with its staff and customers.
Rush will also be introducing a huge number of new safety measures to keep customers and staff safe but still able to visit and have fun at the parks.
The new re-opening safety measures will include:
- Reduced capacity jump sessions of only 80 people per 90 minute jump session.
- A completely new customer journey throughout the park to ensure social distancing while moving around.
- A phased unlocking of the business with significantly reduced capacity and opening hours during each phase.
- Temperature checks and enhanced PPE equipment for staff.
- A contactless sales and drive-thru ‘checking in’ process with online booking only.
- An intense ‘always on’ cleaning schedule including a significant number of hand sanitising stations in the park and enhanced cleaning schedule with a 30 minute deep clean between each closed jump session.
- All customers will be required to watch a remote video in how to use the park safely and practice social distancing and will sign up to a ‘pledge’ to follow social distance guidelines.
- Implementing a new ‘age’ restriction policy. All children under the age of 8 must have an adult member of their family supervising them at all times. All those aged 15 and under need to have an adult present with them in the building. Children under the age of 4 can only visit the park for a dedicated Toddler Session on a Sunday at 10am.
- A new ‘Social Distance Director’ role has been created for each jump session and the member of staff will be ensuring children are following good social distancing in a fun way.
Over 1.5 million jumpers have visited a Rush park over the last four years and the business had experienced its best ever February in 2020 with over 22,000 customers in the February half-term alone. Rush recently polled 1,100 of its customers and 79 per cent said they will visit the park once it re-opens and 42 per cent have missed the experience of visiting Rush over the last few months since closure. *
The first phase of Rush re-opening will see the business being open with a significantly reduced capacity of 80 jumpers at a time. The Rush restaurant will be closed and café will serve snacks and hot and cold drinks only. The soft-play centre in the High Wycombe park will also remain closed.
Phil James, Group Head of Operations, Rush said: “The indoor leisure sector has been significantly impacted by the COVID-19 crisis and it was absolutely devastating to go from one of our best ever month in February to being closed in March this year. By releasing our plans for re-opening, we want our customers to be reassured that Rush will be as safe and clean as possible. While we are lucky in that our trampolines are at least 2m apart and our parks are huge so children can still enjoy Rush safely, we still have a huge challenge in keeping the business afloat and we need our customers to support us when we do re-open to ensure long term viability of the business.”
