We recently invited Sassy to experience a relaxing, accessible overnight getaway in the West Midlands. She spent her time exploring the stunning Mallory Court Hotel and Spa. Read her full, honest review below. 

 

We recently enjoyed a one-night escape to Mallory Court Hotel and Spa, just outside Stratford-upon-Avon. I travelled with my husband Grant and my now-retired guide dog Ida.  I am totally blind and use a long white cane, though on this trip I was primarily being sighted-guided by Grant. While that changes our pace slightly, it doesn't change my need for clear communication, thoughtful design, and accurate information. Those are the elements that shape whether a venue feels truly welcoming or simply functional to me as a disabled woman.  

 

First Impressions & Seamless Arrivals 

Mallory Court sits just outside the centre of Stratford, offering a quieter base while still being close enough to easily dip into the town itself. Before arriving, I spent time exploring their website and was immediately impressed by how clear and usable their online accessibility information was. Navigation with a screen reader was seamless, allowing me to independently understand the layout, learn the physical limitations of the historic building, and know exactly what support was available before we even set off. 

On arrival, we were greeted warmly at the steps and shown into reception. From that first interaction, the tone was set by a friendly, attentive team who approached us naturally without making assumptions. For guests with mobility requirements, there is dedicated accessible parking close to the main entrance, and while there are two physical steps into the building, a temporary ramp can be brought out quickly by the staff. The team also supported us with our luggage and provided a descriptive verbal overview of the layout, which allowed me to build an accurate mental map of the space as we moved through.

Our Room 

Our bedroom was large, luxurious, and beautifully appointed, featuring a separate bathroom and toilet alongside stunning views across the grounds. Because Mallory Court is a dog-friendly hotel, Ida was treated with immense warmth; a dedicated dog bed, bowls, and treats had been thoughtfully provided in our room, which made it clear she was genuinely welcomed. 

While we did not stay in one of their accessible rooms, it is worth noting that they do offer them on-site. These rooms are designed with step-free access, wider doorways and layouts that allow for easier movement. Accessible bathrooms include features such as walk-in showers, grab rails, and space to manoeuvre comfortably. The hotel is also able to provide additional equipment where needed, and their approach is centered around asking guests what support works best for them rather than making assumptions. That level of flexibility and willingness to adapt is just as important as the physical features themselves.  

The Elan Spa 

Built in 2017, the spa brings a modern layer to the historic experience. All guests receive one hour of complimentary access, which our family group made full use of. The entire spa space is completely level throughout, smoothly connecting the gym and the tranquil treatment areas. 

We spent our time moving between the hydrotherapy pool, sauna and steam room. The pool is warm and genuinely soothing, particularly for my arthritic joints, and there is a hoist available, opening it up to guests with different mobility requirements. Both the sauna and steam room have level access, and the poolside environment is calm and comfortable, with seating, side tables and water readily available.  

Fully accessible bathroom facilities located just past the spa reception include a walk-in shower, a commode, and a shower chair. One detail worth highlighting for solo visitors is the lack of a dedicated, gender-neutral accessible or family changing space; reaching the pool area currently requires passing through the standard gendered changing rooms and pushing or pulling heavy doors. 

The Drawing Room & Restaurant 

Before dinner, we wound down in the drawing room and bar. Settling into plush velvet armchairs with an amaretto royale and a pale ale, it gave us a perfect chance to slow our pace and take in the historic atmosphere before transitioning into the evening. 

Dinner in the main dining room felt like a seamless extension of that relaxing experience. We were offered a lovely, quiet table tucked safely into a corner away from the main entrance traffic. Our servers, Joe and Nick (the restaurant manager), provided a masterclass in inclusive, accessible service. 

Nick beautifully described the visual layout of each plate as it arrived, including a stunning burrata starter, Black Bomber gnocchi, and a rich blond chocolate delice. Joe maintained a steady, attentive presence throughout the evening - quietly announcing himself when approaching the table, explaining drink and cutlery placements, and ensuring the service moved at an unhurried, comfortable pace. The absolute consistency of the service, the clarity of communication, and the sense that nothing had been left to chance allowed me to relax, experience the meal fully, and feel entirely included. 

 

Final Thoughts 

Before checking out, I had the opportunity to speak with the General Manager, who shared how the team approaches accessibility in practice. Rather than checking boxes or making assumptions about what a disabled guest might need, they focus entirely on listening and adapting their service accordingly. 

She spoke about a previous guest who used a wheelchair and chose to stay in a non-accessible room with patio access, using that as their main entrance to maintain independence.  

It is that willingness to listen and adapt that underpins the entire experience at Mallory Court. 

For more blogs, itineraries and information about accessibility across Birmingham and the West Midlands, visit our Accessibility page.