The Mailbox in Birmingham has announced plans for the safe reopening of its retail stores from Monday 15th June, including new social distancing and hygiene measures.

In line with Government guidelines, areas of the Mailbox have remained open throughout the past 11 weeks including BBC Birmingham, offices and residential apartments, in addition to the centre’s Tesco Express, selected restaurants offering delivery and collection and its 24 hour car park.

The Mailbox’s retailers will begin phased reopening from Monday 15th June, supported by enhanced safety measures including:

  • A one-way system to manage the flow of visitors
  • Clear social distancing signage and guidance
  • Carefully managed visitor numbers and queuing systems
  • Sanitising stations with automatic dispensers at key locations
  • Public announcements to support social distancing on the shopping malls
  • Mailbox Guest Hosts providing social distancing and hygiene guidance and support
  • An enhanced cleaning regime across the centre including all touch points
  • Reduced seating in mall areas 

David Pardoe, Head of Marketing, Retail and Tenant Engagement at the Mailbox, said:

“In line with the phased approach that many national retailers are taking, our stores will be opening gradually over the coming weeks from 15th June. We have been working closely with our retailers to ensure that we can support them in the safe reopening of their stores by introducing these important changes.

“Our team are committed to creating a safe environment for all of our visitors alongside everyone who lives and works here, and we’re looking forward to welcoming shoppers back to the Mailbox over the weeks ahead.”

For the most up to date information on store openings at the Mailbox, please visit




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